If I want a Refund?
If you want to refund an item purchased from our store, please return it to DBNO Clothing Ltd, 40 Brackley, Queens Road,Weybridge, Surrey KT130BL. Providing the garment is in a good condition, has not been worn or washed, we shall refund you, within 30 days of purchase. Thanks.
Where’s my order and how do I track my order?
In most cases, orders ship within 7-10 business days from the time the order was placed unless otherwise noted in the items description. Delays may be caused by Special Events or Holidays.
Transit times may vary, but most orders ground shipped within the UK will arrive within 2-8 business days from dispatch via Royal Mail First Class.
Any order outside of the UK may take an extra 1-3 weeks to arrive from time of dispatch, due to customs and carry-over delays.
How are the total shipping costs determined for an order within the UK? European Union? Rest of the World?
Domestic shipping rates will vary depending on the weight of the package, the number of items in the order, and the distance travelled. Handling is also included into your shipping total. You can view your total cost of shipping at the check out screen before purchasing to see the exact amount you will be charged and to help you to decide which shipping method is best for you. These shipping totals are used in most cases to guarantee a timely and safe arrival of the goods.
How much will it cost me to ship internationally?
International shipping is calculated based on the weight of the item(s) and the distance travelled. Please note that each countries customs charges will vary. This charge is not in any way related to DBNO Clothing.
I don’t have a credit card but i really want to buy something. Do you guys accept any other forms of payment?
We do! We accept PayPal as a valid form of payment.(Please note that NON-instant Pay Pal payments may take 2-7 days to clear). Also, we accept checks,but for the UK only. Sorry folks !
I accidently entered the wrong shipping address how do I change it?
Don’t panic! Simply contact us with your order ID number and correct shipping address/size/style as soon as possible. We will do all that we can to reach your package before it is shipped. If your package has already been shipped, there is still a chance we will be able to correct the address before delivery. If we are not able to change the size/style before it is shipped, you will have to follow the Return/Exchange procedure once the order arrives to you.
How can I make a return/exchange, and what is your return policy?
You must follow the return/exchange procedure as described in our Terms & Conditions. Item(s) must be returned within 30 days of the ship to date. Please review our web site for style and size availability. All clothing returns/exchanges must be unworn, unwashed, undamaged, and odor-free.. You will NOT be notified via Email once your return has shipped, BUT will be, once you have been refunded.. If you are requesting an exchange and would like your new order shipped to an address other than your original shipping address, please include that information in your email to DBNO.
How can i know when a particular item is about to be restocked or discontinued?
Our website always shows our current stock. Restock times will vary depending on the item. For any restock questions about specific items, please email: firstname.lastname@example.org
Why am I having trouble logging into my account? / I forgot my password.
Try enabling cookies on your web browser and make sure your computer is able to read Java Script. Also, confirm that you have your correct login and password. When you create an account, we suggest you jot down your login and password in a secure location so you don’t forget. If you have forgotten your password, please click the “Forgot Password?” link located below the sign in section. If you are still having issues logging in please contact email@example.com
How do your sizes run?/How will they fit?
Snug as a bug in a rug! You can check out our size chart. Please note that the measurements we give in our size chart may have a variance of about an inch. The description on the detail page of each shirt in our store will indicate which type of shirt that particular design is printed on. Generally, you may experience some shrinkage in both the length and width after wash with our 100% cotton and 50/50 cotton-poly tee.
Is your web site secure?
We sure are! DBNO takes security issues very seriously and uses the latest industry-standard SSL (secure sockets layer) encryption to protect your personal information
I have a question/concern that was not addressed under your Frequently Asked Questions section.
Who do I contact?
We are happy to help you with any questions, concerns or issues you may have. Feel free to contact us via the information below:
DBNO Clothing Ltd, 40 Brackley, Queens Road, Weybridge,
KT130BL, Surrey, UK
Tel +44 (0) 1932 859 626.